HQ, our agency team has a strict bidding process in place for all leads. Before agreeing to take over their business, we perform a thorough assessment of their current account, business goals and PPC. Uruguay Phone Number. Check out this list of our guidelines on when to say no to a new client. Customer Retention Tip Take Their Temperature This one is not rocket science. Rather than anxiously wondering if your customers are satisfied with your services, be candid and ask them directly. Uruguay Phone Number. Not only is this a great opportunity for you to get their feedback on your business performance, but it demonstrates your commitment to providing them with a positive experience.
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Happy or not, they will appreciate being heard. If they are happy campers (congratulations!), you can rest assured that they are stable for the time being. If they are not satisfied with your services, it is essential to bring them out into the open. Once you know there is a problem, you can discuss the root of their frustrations and make plans to Uruguay Phone Number change things. NPS score There are a myriad of ways to get this data. At WordStream, we use NPS (Net Promoter Score) surveys to gauge the happiness of our customers. NPS is a customer loyalty measure based on a ten-point scale. Only one question is asked to customers: “How likely are you to recommend WordStream to a friend or colleague?”
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Since we’ve found that these scores are directly correlated to customer lifetime, we’re putting a lot of stock in the results. If a customer answers with a 9 or a 10, we consider them a promoter. Uruguay Phone Number.7s and 8s are neutral, which means they are not at high risk of churn, but they certainly require special attention to put them in the “safe” zone. While capturing this data is valuable, the best thing about these surveys is that they spark conversations about how the customer is feeling. Uruguay Phone Number. and what we can do to serve them better. Customer Retention Tip Prove Your Success With Regular Reports same report