I love Michelle Morgan’s philosophy that while the Account Manager may not be a direct employee of their client’s company, they. Uganda Phone Number.  should still think of themselves as “the same team with the same goals” with the mentality that “we win together, we lose together. With both parties focusing on the same goal, you will form a strong and loyal relationship. Uganda Phone Number. Customer Retention Tip Connect with Customers on a Personal Level People who run paid search for a living are chameleons.

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We’re mathematicians when it comes to bid strategy, creative writers when it comes to ad copy, and even channel our in-house developer when it comes to setting up tracking codes. Yet, how often do we see ourselves as customer service agents? Far too many practitioners overlook this component of the role, which is a dangerous mistake. Perhaps Aaron Levy said it best when he said the key to Uganda Phone Number keeping clients is to “be their best friends! Find out their birthdays, the names of their children and (best of all) how to get their bonuses. It may sound silly, but taking the time to really get to know your customers can go a long way.

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Rather than dreading check-in calls, they’ll be eager to chat with you and give you updates on their business. Uganda Phone Number.  More importantly, these personal connections can help ensure that customers stick with you if your account performance deteriorates, as they’ll likely be more patient as you work to turn things around and more forgiving of account snafus. James Spittal goes up to recommend regular face-to-face meetings with clients, to further strengthen the relationship. Uganda Phone Number. If you can’t meet them in person, consider doing a whirlwind video chat. Customer Retention Tip Communication Is

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